The first axis: strategic connectivity
-Employees ' awareness of the strategic plan and the operational plan
Periodic reporting of the plan
Social responsibility of the branch
The second axis : customers
-Commitment to customer service
Customer satisfaction ratio
Number of complaints received and processed
The third axis: services
-Availability of the service directory in the branch
Average service delivery time
Volume of executed transactions/number of employees
The ratio of processed substantive observations/ the number of observations received from regulatory authorities
Number of comments received from regulatory authorities
The fourth axis: creativity
-Number of creative ideas submitted by branch employees
Percentage of Applied ideas
The fifth axis: human resources
-Percentage of participation in courses/ number of staff
Percentage of Applied ideas
Employee satisfaction ratio
